Our privacy policy sets out how our company Paul David Smith Ltd use your information when you communicate with us, use our website or make a purchase. It lets you know your privacy rights and the laws which protect these.
Paul David Smith Ltd is the data controller responsible for this website and the handling of personal data carried out by the company.
Should you have any queries or would like to exercise these rights, please follow the guidance below.
HOW WE USE YOUR PERSONAL INFORMATION
By using this website you agree to Paul David Smith Ltd being allowed to use the personal data it collects from you.
Personal data is any data from which an individual can be identified. It excludes any information which is anonymous.
We will not share your data without your consent with any individual, company or organisation that is not listed below:
– Employees of our company to administer accounts, products and services provided to you now or in the future.
– Agents who may profile your data to allow us to provide tailored advertisements, goods and services.
HOW DO WE COLLECT THE DATA WE USE
The data we collect is done so via the following methods:
– When you order our products or services
– When you make contact with us via mail, telephone, email, social media or live chat
– When you sign up to our email newsletter
– When you make any enquiries to us or request information be sent to you
– When you enter competitions or surveys we run
– When you leave reviews
– When you use our website www.pauldavidsmith.co.uk
WHAT WE COLLECT
There is every chance we will collect the following information:
Your Personal Data – Including title, first name, last name, username.
Your Contact Information – Including billing address, delivery address, email address and telephone number.
Your Usage Data – Including data we or others collect about you from cookies and other tracking technologies. Marketing and Communications Data – Including your marketing and communications preferences.
Your Transactional & Account Data – Including products and services you have purchased, payments you have made and refunds made. Also preferences, feedback, survey responses and profiling data.
Marketing and Communications Data – Including your marketing and communications preferences.
Your Technical Data – Including your internet protocol (IP) address, login data, browser information, time zone setting and location, operating system and other technology regarding the devices you use to access our website.
We will never collect any special categories of personal data. This includes race or ethnicity, religious beliefs, sexual orientation, political opinions, information regarding your health or genetic data. We do not collect information regarding criminal convictions or offences.
Should you decide not to share certain information with us then we may not be able to provide certain products or services.
HOW DO WE USE COOKIES TO COLLECT YOUR DATA
A cookie is an element of data that a website sends to your browser, can then be stored on your device.
We use cookies to store information, such as your personal preferences when you visit our website.
We use traffic log cookies to identify which web pages are being used. We only use this information for analytics purposes and then the data is removed.
We may use third-party advertising companies to deliver advertisements on our behalf.
A cookie from our website is not a security risk and does not give us access to your computer or any data you choose not to share with us.
You have the ability via your browser to deny cookies, this may affect your ability to be able to use our website effectively.
HERE ARE SOME OF THE COOKIES WE COLLECT
woocommerce_cart_hash – Helps WooCommerce determine when cart contents/data changes.
woocommerce_items_in_cart – Helps WooCommerce determine when cart contents/data changes.
wp_woocommerce_session_ – Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
woocommerce_recently_viewed – Powers the Recent Viewed Products widget.
store_notice[notice id] – Allows customers to dismiss the Store Notice.
WHAT EXACTLY WE DO WITH THE INFORMATION WE COLLECT
We require this data to be collected for legitimate business interests, including:
– When we register you as a new customer
– Managing payments, fees and charges
– Providing the products and services you purchase
– Internal record keeping to comply with our legal obligations
– Allowing you to take part in a competition or prize draw
– Administering our business and website
– Preventing unlawful acts and resolving legal claims or disputes
– Delivering website content and advertisements
– Improving our customer experience
– Delivering all marketing communications
– Requesting you leave us a review or take a survey
PAYMENT DATA
Paul David Smith Ltd uses a third-party payment processor (Stripe Payments) to process all payments made via our website. All online payments are conducted in accordance with the Payment Card Industry (PCI) data security standards. Your credit card details are communicated directly to these payment processors and we never see them nor store them.
HOW DO WE USE DATA FOR ADVERTISING AND MARKETING?
We may use your data for direct marketing by email, phone, SMS or direct mail.
You have the right to opt-out of marketing communications at any time by contacting us at: hello@pauldavidsmith.co.uk
We may run personalised advertisements via the following:
– Email newsletters
– Direct Mail
– SMS Messages
– Phone Calls
We do use third-party advertising companies to deliver some of our advertisements. These may include re-targeting via cookies.
SECURITY
It is important for us that your information is secure. In order to prevent unauthorised access, we have in place suitable physical, electronic procedures to safeguard and secure the information we collect online.
We have in place procedures in order to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
HOW LONG DO WE STORE YOUR DATA FOR?
We will only ever keep data for as long as is necessary to fulfil the purposes for which we collected it. This will include for the purposes of satisfying any legal, accounting, or reporting requirements.
THIRD PARTY CONTENT & LINKS
We often link to other websites. We are not responsible for the content on these websites and these are not covered by this privacy policy.
CONTROLLING YOUR PERSONAL INFORMATION
You can choose to restrict the collection or storing of your data:
– Do not check the box saying you would like to receive direct marketing from our company.
Should you wish to remove yourself from receiving marketing materials from us you can do so at any time by writing to Paul David Smith Ltd via email to: hello@pauldavidsmith.co.uk
You have a right to request details of all personal data which we hold about you, this is called a subject access request.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible.
You have a right to be forgotten, this allows you to have all the data we hold on you erased unless there is an overriding legal reason for us to keep it.
You have a right to restrict personal data processing.
You have a right of data portability and request a copy of the data we hold for you in a common format.
You have a right to object to us processing your personal data.
If you would like to exercise any of your rights please do so in writing to: Paul David Smith Ltd: hello@pauldavidsmith.co.uk
We will comply with data requests within 30 days of receipt of a written request.
On rare occurrences, it could take longer than 30 days if your request is complex or you have made multiple requests.
There is no fee to pay in order to access your personal data or exercise any of your other rights.
This privacy policy sets out how Paul David Smith Ltd uses and protects any data that you submit when you use this web site. Paul David Smith Ltd is committed to ensuring that your privacy is protected.
We have the right to change this policy from time to time by updating this page. Please check back frequently to ensure you remain happy with our policy.